JHW Detailing - Privacy Policy
Last Updated: 07 September 2025
1. Introduction
JHW Detailing ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, www.jhw-detailing.com, enquire about our services, or book our unit-based car detailing, paint correction, and ceramic coating services.
We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy.
Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
-
Contact Information: Your name, email address, and phone number.
-
Service Details: Information about the service required (e.g., vehicle make, model & year, specific package interests, optional extras requested), and potentially photos if needed for quoting purposes.
-
Enquiry Information: Any information you provide when you contact us via our website form, email, WhatsApp, or phone, including the content of your message.
-
Booking Information: Dates and times of requested or confirmed appointments.
-
Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited, time spent on site, and site usage patterns (see our Cookie Policy). We use standard Wix Analytics and may use Google Analytics for this purpose.
We do not typically collect sensitive personal data.
3. How We Collect Information
We collect information directly from you when you:
-
Fill out forms on our website (e.g., enquiry, quote request).
-
Contact us directly via email, WhatsApp, or phone.
-
Provide details during the booking process.
-
Interact with our website (basic usage data via cookies - detailed in our Cookie Policy).
4. How We Use Your Information (Purpose & Legal Basis)
We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:
-
To Provide Quotes/Information: To assess your needs and provide accurate pricing or information about our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).
-
To Schedule Bookings: To arrange and confirm your appointment at our workshop. (Legal Basis: Performance of a contract).
-
To Provide Services: To carry out the agreed-upon detailing service at our unit. (Legal Basis: Performance of a contract).
-
To Communicate With You: To respond to enquiries, send confirmations/reminders, provide service updates, and follow up. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).
-
To Process Payments: To manage payments for deposits and services rendered. (Legal Basis: Performance of a contract).
-
To Improve Our Services: Using website analytics and feedback to understand how visitors use our site and identify areas for improvement. (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).
-
To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).
We do not currently use your information for direct marketing emails. If this changes, we will seek your explicit consent beforehand.
5. Data Sharing
JHW Detailing respects your privacy. We do not sell or rent your personal information to third parties.
We may share your data with trusted third-party service providers who assist us in operating our business. These currently include:
-
Website Hosting Platform (Wix)
-
Website Analytics services (Wix Analytics, Google Analytics)
-
Embedded Map Provider (Google Maps)
We only share the minimum information required and ensure these providers have appropriate data protection measures in place.
6. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.
7. Data Retention
We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years after our service is completed to comply with UK legal and tax obligations.
8. Your Data Protection Rights (Under UK GDPR)
You have several rights regarding your personal data, including the Right of Access, Right to Rectification, and the Right to Erasure. To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Cookies
Our website uses cookies for functionality and analytics. For detailed information, please see our separate Cookie Policy.
11. External Links
Our website may contain links to our social media profiles. We have no control over their privacy practices and encourage you to read their policies.
12. Changes to This Policy
We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.
13. How to Contact Us
If you have questions about this policy or how we handle your data, please contact JHW Detailing at:
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).